We want to make your visit to At the Top memorable, for all the right reasons. At the Top Guest Ambassadors are available to answer questions, offer advice and hear your suggestions.  You may also come to the Will Call desk with any questions or concerns.

Baggage and Stroller Storage

For the comfort and security of all guests, visitors are required to store their shopping bags and strollers in the Check Room located near the At the Top entrance. Your belongings can be picked up when exiting the attraction.

Lost Children

If your child becomes separated from your group, contact  the nearest At the Top Guest Ambassador. Before you enter the attraction tell your children to contact the nearest At the Top Guest Ambassador for assistance if they become separated from you during the tour.

Lost & Found

Should you lose belongings or find lost items, please contact the nearest staff member or go to the Check Room area. We regret that At the Top cannot be responsible for lost or stolen items.

Accessibility

The entire At the Top experience is wheelchair accessible. Working service animals for the disabled are allowed on the tour, however other pets are not permitted. There are currently no accommodations for the hearing or sight impaired.

Prohibited Items

For the protection of our guests and the facility, the following items are not permitted at any time:

• Magic markers, spray paint
• Alcohol
• Aerosol cans
• Glass bottles
• Knives
• Fireworks/explosives
• Firearms/ammunition
• Chemical weapons, mace/pepper spray
• Multi-tools
• Skate shoes or any footwear with wheels